Privacy Policy
Privacy policy of DIMM SA — processing of personal data and your rights.
DIMM SA is committed to protecting the privacy of users of its website and its professional clients, in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the Belgian law of July 30, 2018 relating to the protection of natural persons with regard to the processing of personal data.
1. Data Controller
DIMM SA
Nijverheidsstraat 47a, 8970 Poperinge, Belgium
BCE: BE 0443.974.443
Email: contact@dimm.be
Telephone: +32 57 38 88 14
2. Data Collected
In the context of using the dimm.be website and our business relationship, we may collect the following data:
- Identification data: name, first name, position, company.
- Contact data: professional email address, phone number, postal address.
- Navigation data: IP address, browser type, pages visited, date and time of visit (via cookies — see our Cookie Policy).
- Commercial data: order history, quote requests, exchanges with customer service.
3. Processing Purposes
Your data is processed for the following purposes:
- Management of B2B business relationships (quotes, orders, deliveries, invoicing).
- Response to your requests via the contact form.
- Sending commercial communications (newsletters, offers) if you have consented.
- Improvement of our website and services (navigation analysis).
- Compliance with our legal and accounting obligations.
4. Legal Bases
The processing of your data is based on:
- Contract performance — for the management of orders and business relationships.
- Legitimate interest — for the improvement of our services and B2B prospecting.
- Consent — for the sending of newsletters and the placement of non-essential cookies.
- Legal obligation — for the preservation of accounting documents.
5. Data Retention Period
- Active customer data: during the entire duration of the business relationship + 3 years after the last contact.
- Prospecting data: 3 years from the last contact.
- Accounting documents: 7 years (Belgian legal obligation).
- Navigation data (cookies): see our Cookie Policy.
6. Recipients of Data
Your data may be shared with:
- Our internal teams (sales, technical, logistics, accounting).
- Our technical subcontractors (hosting provider, email tools, payment service provider).
- Competent authorities in case of legal obligation.
We never sell or rent your personal data to third parties.
7. International Transfers
Your data is primarily processed within the European Economic Area (EEA). If a transfer to a third country proves necessary (for example via a cloud tool), we ensure that appropriate safeguards are put in place (standard contractual clauses of the European Commission).
8. Your Rights
In accordance with the GDPR, you have the following rights:
- Right of access: obtain a copy of your personal data.
- Right of rectification: correct inaccurate or incomplete data.
- Right to erasure: request the deletion of your data (subject to legal obligations).
- Right to restrict: temporarily restrict the processing of your data.
- Right to portability: receive your data in a structured and readable format.
- Right to object: object to the processing of your data for legitimate reasons.
- Right to withdraw consent: withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise your rights, contact us at contact@dimm.be by attaching a copy of your identity document. We undertake to respond within 30 days.
9. Security
DIMM SA implements appropriate technical and organizational measures to protect your data against any unauthorized access, loss, destruction or alteration (SSL/TLS encryption, restricted access, regular backups).
10. Complaint
If you believe that the processing of your data is not compliant with the regulations, you can lodge a complaint with the Belgian Data Protection Authority (APD):
Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Tel.: +32 2 274 48 00
Website: www.autoriteprotectiondonnees.be
Last updated: April 2026